Manage the full lifecycle of the service call
From the moment you pick up the phone with a customer to the moment you've been paid and everything in-between, ServiceDesk will help you excel.
Before the job
Call management
Say goodbye to sticky notes. ServiceDesk provides input, tracking, messaging, and associated processing for every incoming call.
Factory warranty integrationsAddon
Automate information flow both ways between the warranty companies and third parties you work with the most. Integrate with ServiceBench, ServiceLive, Dispatch.me, Service Power, LG, Samsung, and pull them directly from emails automatically.
Mapping and dispatch
With a custom on-screen map of your specific service territory you can see the relative geographic locations, and time, for each job, with every technician's route geographically displayed and color coded.
Route Optimization
Optimize a technician's assigned route to be in the most effcient order with the click of a button.
Automated schedule optimization
Optimize your entire day with whole roster route optimization. This feature will assign and order jobs in the most effcient manner, even taking into account things like technician start location and lunch times.
Phone number and address verification
Take out the guess work about phone numbers or addresses being valid. With the click of a button you can know for a fact they are.
Online schedulingAddon
As a part of our SD-CyberOffice addon, your customers can access an online scheduler that embeds right in your website. This scheduler not only allows them to schedule a service with you, it shows them live availability for your company.
Recurring service agreementsAddon
If you sell and manage your own service contracts, maintenance agreements, or simply want a system that reminds you to perform COD service for particular clients on a periodic basis, this product is designed to meet all such needs.
Inventory and Parts management
Manage your desired inventory, your current stocked parts, and special order parts for certain jobs.
On the job
Technician mobile appAddon
Fully fledged mobile app designed around helping technicians excel. Provides each technician with assigned jobs, mapping to jobs, timeclock features, required parts lists, estimate tools, post visit reporting, part ordering, in field credit card processing, and more.
Robo-calling and SMS Addon
Automated systems provide your customers with the ability to confirm appointments and get technician call aheads all with little or no interaction from you.
Customer viewable job and tech trackingAddon
Another part of our SD-CyberOffice suite of addon services. This is another online utility which enables your customers to view job tracking and or technician tracking.
Over the counter salesAddon
Some companies also have stores which customers can enter to purchase machines and parts. This system can fully manage the inventory, sale, and even credit card processing of such an operation.
After the job
Digital NARDA forms
No more hand writing NARDA forms. ServiceDesk will print your NARDA forms while autofilling all the applicable fields.
Custom invoicing
Save time and money with our custom digital invoices containing your business's name, logo, and colors that are sent to your customers.
Technician Post Visit ReportsAddon
When a technician finishes an appointment, they are prompted to fill out the Post Visit Report to indicate status of job, work done descriptions, parts used/orded, etc.
Credit card processing
Our core ServiceDesk program, as well as the technician mobile app SD-Mobile, has built in credit card processing. You can utilize one of our select processors to access
Positive review generationAddon
When a job is complete and your customer recieves their digital invoice, they can be prompted to customized systems to promote positive review generation on all major review platforms.
